no more excuses. no more rhetoric. we want to see results. >> reporter: as for the va's pledge to eliminate those long waits for benefits by the end of 2015, the veterans we've talked to said, you know, they've heard those kinds of promises before and, frankly, they're not convinced the va can deliver, brian. >> an important story to start off with tonight, jim miklaszewski with it at the pentagon. jim, thanks. late word of breaking news this evening there could be a big development in the shooting death of colorado state director of prisons who was killed tuesday night when he opened the front door of his home in monument, colorado, when a gunman opened fire. nbc's kristen dahlgren remains in monument for us tonight. kristen, good evening. >> reporter: good evening, brian. we have fast-moving developments here today. a man that led texas police on a high-speed chase and shoot-out is now being investigated as a possible suspect in the murder of tom clements here in colorado. as you said, the colorado head of the department of corrections was shot here at his front door on tuesday night. at the time a car was spotted idling in the area.